Best Western Valley Hotel, Ironbridge, Telford, Much Wenlock, Shropshire

Wedding Receptions

We would just like to say a big thank you for making our day so amazing. Also thanks to the rest of the staff for their help too. You were so professional, and made us feel so important. We cant wait to return to The Valley in the summer for drinks on the terrace! In the meantime here is a little gift to show our appreciation."

Teresa and Justin Willis 28/1/11

“To all he staff at the Valley Hotel, myself, Nick, Family, and guests would very much like to thank you for your help, support and organisation at our wedding on Saturday 5th March 2011. We would like to particularly thank Kellie and Lisa for their patience, advice and hard work that made our day so special and memorable. Everyone complimented all the staff, the hotel as a venue and the amazing food. Chris also behind the bar was very hospitable to our guests and we feel very honoured to have shared our most magical day at the Valley. Best wishes”

Many thanks for making our wedding day so special. Excellent food, fantastic service, everybody thoroughly enjoyed the day. Thank you once again. We will remember this day forever.”

“My husband and I wish to thank everyone concerned at the Valley Hotel in making our wedding day lunch that extra bit special. We had our meal on the 8/10/11, so we would like to say a really big thank you to the young waiter who served us and attended to our every need. The pictures he offered to take for us turned out really well. Thank you once again Jonathan and Lezly”

"I write to thank you on behalf of my family for your help in making my daughter's wedding day a memerable one. The food, both day and evening, was excellent and enjoyed by all. Our guests all commented on how good the service was and the young waiting-on staff were quick, courteous and obviously well trained. The D.J responded to our requests for chosen music and a moderate volume. Please convey our thanks to all your staff for their professionalism throughout the day and evening. "

"Excellent venue, organisation of the event, and communication. All of our needs and expectations were met, indeed exceeded. Thank you - we will use the venue again."

"I would like to say a big thank you to all the hotel staff who helped make our Away Day yesterday a sucess. Sally and Yourself were extremely helpful when it came to dealing with our requests and the food was of a high standard and enjoyed by all. "

"Would just like to say thank you to the team for an excellent lunch yesterday. The food was wonderful – everyone has said how much they enjoyed it, and all of the hotel staff were excellent. Would you please pass our thanks to everyone!"

Jaclyn - PA to Director of Business & Investment (29th July 2009)
Transforming Telford

"The Best Western Valley Hotel has been used by the Environment Agency and Hydro-Logic for training courses since 1998. The Severn Suite that is used for the indoor training is an excellent facility, particularly since its recent renovation, and is much larger than we have been provided by other hotels elsewhere in the vicinity. This is important since there is a large amount of display and demonstration equipment used on the courses. Also, it is possible to conduct practical work and group activities within the room. In addition, the Valley Hotel has an excellent restaurant, a very relaxing atmosphere and comfortable bedrooms. However, most importantly it has owners, management and staff who genuinely care about the well being of their guests. Hydro-Logic have not found any other hotel where they have undertaken training that provides such an excellent, caring service as the Valley Hotel."

"We both really enjoyed the food and the Valley Hotel is certainly one of our favourite restaurants. I feel Ashley should have many congratulations, for helping making our stay the best we have ever had in Telford."

"I must compliment you on the quality of your restaurants evening food. Normally we stay in 4 star hotels and your food matches, if not exceeds 4 star hotels we have visited in the past. Another asset to your hotel are your staff, they made us feel extremely welcome and couldn't do enough to make our stay a pleasant experience."

"Just a line to thank you very much indeed for the splendid time you gave us at the beginning of the week. It was an evening our members will remember for a very long time. I would especially like you to pass on our heart felt appreciation to your staff, who were excellent. We felt we were being treated like royalty, and nothing seemed too much trouble. I know our members would also like me to pass on how much they enjoyed the food as well! It all amounted to a memorable evening, and we do thank you."

"I just wanted to drop you a quick note to say a huge thank you to you and all the staff at the Valley who helped to make the dinner on wednesday a huge success. All of the hard work was much appreciated by myself, Jo and the management team who all enjoyed themselves immensely."

"The evening was indeed a success, a good time had by all. Could i ask that you pass on from us all our great appreciation for the fantastic way that we were looked after all evening. Yet again it was a fantastic experience and a pleasure to dine there. The service was first rate, the food very thoroughly enjoyed and the whole standard has been maintained on each of our umpteen visits to the restaurant over the past 8 years."

" would just like to say a HUGE THANK YOU to everyone who assisted me with my meals during our stay last weekend. The food was superb and an especially big thank you for the last minute rustling up of the 'fish cakes' and melon during the evening buffet. The whole weekend was excellent and our whole family enjoyed every minute of the stay so thanks to ALL the staff who were very warm, welcoming and courteous."

"Last Thursday you helped me celebrate my 70th birthday in style!! I want to say a big thank you to all who helped to make it a SPECIAL day. The welcome was warm. The food was excellent and everyone enjoyed it. The service was impecable - the two young waiters polite and unobtrusive. I was very impressed with the attention to detail and the careful way the food was presented. It could not have been better. I have been up there on cloud niner since!"

"The party was fantastic, thank you! Everyone has commented on the quality of the food, and more-over the excellent organisation and efficiency with which we were served; please pass on our thanks to everyone."

"Just a short message to thank everyone who made the effort last night to attend our Christmas Party at The Valley Hotel in Ironbridge. It was a fantastic evening with good food, great disco amd wonderful company"

"We were with a group from the national trust and had a truely splendid time. Our reception was genuinely warm and baggage handling was carried out with a practiced air of understated efficiency... it is of the service, food and staff attitude that i really write. We regularly use 'good hotels' and are used to, indeed expect, high standards. The kitchen and dining room staff are to be especially praised because we were served cuicine of the highest standards considering the charges. We have eaten at michelin starred restaurants and not enjoyed better, and we really mean that... As in the best practice, staff were hardly noticed but things just happened, as if by magic, and all our needs were met. I stress that this quiet efficiency and proffesional courtesy was a model of its kind and a lesson to all in the service industry."

"We brought our members to stay with you last weekend and i felt we must write to congratulate you and all your staff for giving us such an excellent few days. All your personnel were so pleasant and helpful, especially Sally, it made our job as group organisers a real pleasure. So many of our group commented favourabley on the hotel, especially the food and good service, we felt we had to say a big thank you to you all."

"We had good accommodation and service from other Best Western hotels in the past but think that you at Ironbridge truly excelled. All the staff were friendly and helpful, the food was excellent and the rooms could not be faulted. As you can imagine, a good time was had by all. Even once we had all checked out, you were willing to help in whatever way you could when our departure was delayed by a fault with one of the cars. Thank you so much to everyone for making our weekend so enjoyable. The good weather did help but, for the most part, it was down to you people!"

" We have had such a lovely stay in your super hotel. Thank you so very much to all the staff - you are all so helpful and friendly. The food has been delicious - beautifully presented and served by friendly and efficient staff. Such a good choice, and you provided alternatives when there was nothing on the menu some people didnt want. We do go away quite alot and everybody has said this was the best hotel, and most certainly the food. We'd love to come again."

"Great location and a really lovely hotel - intriguing layout especially the mews area inside. Really hard working staff who were very friendly and helpful. Comfortable beds, lovely food in the restaurant, local beers on tap. had a great birthday weekend and would love to come back again."

"In January 2010 I wrote a review of this hotel entitled “A place to return to” – well we did and the only minor irritant last time (a cold room) was certainly resolved – which was fortunate, as I had recommended the hotel for a family 90th birthday celebration, and everyone in our party (8) commented on how warm the rooms were. We were made to feel very welcome and “at home”. The staff are still first rate and so too is the local real ale. The food in the restaurant was previously very good and has improved even further – it is excellent. And, yes, we hope to return again in the future for our fourth stay."

Adrian November 2011

"We spent 2 enjoyable nights at this lovely clean hotel. The room was large with four poster bed over looking the gardens.
The food was fantastic and much better than expected as we payed for DB&B, as sometimes the menus in other hotels can be limited. Good quailty breakfast (proper sausages!). Will be booking to come back very soon."

"The setting of this hotel is very nice leading down to the river. Check in was very efficient and as we arrived early we were able to leave the car in the car park and walk into ironbridge. The staff without exception, were very friendly and helpful. Our room was a good size, very comfortable and quiet despite there being a wedding at the hotel. Dined in the chez maw restauran., Menu offered good choice and the food was a high standard. A thoroughly enjoyable meal in a nice setting. We would definitely stay here again and our expectations were far exceeded."

"I am writing to put on record, our thanks and satisfaction for the high standard of service and attention that my wife and i received during our recent holiday break at your hotel. From the moment we stepped into the reception area, we experienced a courtesy and style of attention that is unfortunately frequently missing at British Hotels. It was really the small things that impressed us. Your staff smiled. They spoke to you, rather than at you. When my wife was unwell one morning and had to remain in her room, they were anxious to make sure that she had all that she needed; and importantly they asked how she was feeling when they saw her the next day, The restaurant staff were attentive without being too pushy, and the food they served was tasty, and on hot plates, (also quite rare these days). All in all, it was a real pleasure to stay at The Valley Hotel. I am sure that the quality of your staff owes much to the way they are selected and to the level and style of their training. Most important i suspect, is the presence of a senior manager on site!"

"My wife and I woudl like to thank all the staff at the Valley Hotel for making our stay so enjoyable. Our arrival at reception was warm, welcoming and efficient. Our room was clean, comfortable and well serviced. The service in the dining room was efficient and polite and the food was varied and well presented. We thought that all the staff deserved a big thank you and recognition for the services provided."