Access Statement / Pet policy


Best Western Valley Hotel operates a strict no pet policy throughout the hotel and all public areas. This policy is with the exception of a guide dog or service animal.

A Guide Dog should be a highly-trained working dog that has been trained under the Blind Persons’ Rights Act, to provide mobility, safety and increased independence for people who are blind.

Service Dog – as reflected in Health Protection and Promotion Act, a dog other than a guide dog for the blind is a service dog if  it is readily apparent to an average person that the dog functions as a service dog for a person with a medical disability; or the person who requires the dog can provide on request a letter from a physician or nurse confirming that the person requires a service dog.

 Recognizing a Guide Dog, Service Dog and/or Service Animal:

If it is not readily apparent that the animal is being used by the guest for reasons relating to his or her disability, the hotel staff may request verification from the guest.

Verification may include:

    •  A letter from a physician or nurse confirming that the person requires the animal for reasons related to the disability;

    •  A valid identification card signed by authorities.

    • A certificate of training from a recognized guide dog or service animal training school.

    • Care and Control of the Animal:

The guest that is accompanied by a guide dog or service dog and is responsible for maintaining care and control of the animal at all time.

When the guests arrive at the hotel they must bring a copy of the voucher to the hotel and hand it to us upon checking in or display iphone/Android Voucher. 


We have been assessed by Disabled Holidays 

click here to read a review of the accessible facilities.


The Best Western Valley Hotel is an AA 3 star country house hotel, located in the World Heritage site of Ironbridge. The hotel sits on the banks of the River Severn overlooking stunning parkland. There are a number of steps from the hotel that lead to the park and riverside walks; an alternative route is available via the main road that does not involve steps. 

The hotel has 44 individual well appointed bedrooms that include doubles, twins and family rooms. Restaurant, bar, conference and banqueting facilities are also available. 

The Best Western Valley Hotel prides itself on providing excellent customer service to all guests and visitors. In 2009 the hotel was awarded Best Western Hotel of the Year 2008.

We look forward to welcoming you and providing you with an enjoyable stay.

We offer the following services and facilities to our guests:


• For assistance prior to arrival please telephone 01952 432247. Further information regarding the hotel and local area can be found at

• Information and confirmation requested from the hotel can be sent via fax, post or email. Large print is also available on request.
• This access statement is available on the hotel's website. It can also be requested in large font and sent via email, post or fax.
• The closest train station is 4 miles away at Telford Central. Taxis are available from the station. Buses are also available from the station although a change and connection may have to be made at Telford Central Bus Station depending on the time of day. The bus stop is approximately 5 minutes walk from the hotel, which involves a slight slope, which may be difficult with luggage. If you are arriving by bus and would like assistance to the hotel with luggage, please contact the hotel in advance of arrival.
• Telford is the closest major town where high street shops and banks can be found. It is accessible by bus, car or taxi. Reception will be very happy to provide bus timetables, book taxis or provide directions.
• Ironbridge is a 5 minute walk where a number of shops, bars and restaurants can be found. The tourist information can also be found here.
• If you wish to have any special equipment delivered to the hotel in advance of your arrival, please inform reception and ensure that your parcel is well labelled.
• Electronic wheelchairs and other equipment hired and can be delivered to the hotel for the duration of your stay. Please ask Reception for a list of suppliers.
• Depending on specific requirements, guests with mobility and visual impairment may need to be accompanied. Please feel free to contact the hotel and discuss your individual requirements and to seek further advice.

Arrival & Car Parking Facilities

• There is one main entrance to the hotel from Buildwas Road. The entrance leads immediately to the car park where individually marked spaces are available. There is an allocated space clearly marked towards the bottom of the car park for guests with a disability. This is lined with yellow paint.
• The car park is a tarmac surface and is on a slight slope. The speed limit is 5mph.
• Overflow parking for extremely busy periods is available by following signs for 'deliveries' and 'staff parking'.
• The entrance to reception, at the top of the car park is accessed via steps. These are slightly deeper than normal steps, however a handrail is in place. To access the hotel without having to use steps, please follow signs for the Chez Maw Restaurant and enter the building via the patio entrance. Reception is signposted from here internally.
• The distance from the Disability Car Parking Space to the Chez Maw Restaurant entrance is approx 18 metres, the door is 930mm wide, up a small ramp.
• If you require assistance with luggage from your vehicle, please ask at reception.

Main Entrance, Reception & Ticketing Area

• The reception desk is approached via 3 steps, if entering the hotel via the Reception Entrance. In order to avoid these steps, please enter via the Chez Maw Restaurant Entrance (door is 930mm wide) located at the Patio towards the bottom of the car park. Ramps and handrails are available on this route.
• If assistance is required upon arrival, it is advisable to discuss your requirements with reception prior to arrival.
• Loop systems are not available.
• The reception desk is 1060mm high. Clipboards are available for check in should this alternative to register be preferred. Natural and artificial light is present at the entrance and reception area.
• Extra keys are available during the stay if requested at reception.
• A seating area is available in reception, via 3 steps, going up, handrails are in place.
• All doors at entrances and throughout the building are not automatic, and are mainly single leaf.
• Reception is manned 7am until 9pm. Check in available 24 hours. Arrangements should be made at the hotel for Check In later than midnight. A night porter is on duty, please advise reception if you intend on returning after midnight.
• Pets are not permitted apart from dogs for visually impaired guests and water bowels can be provided.
• From Reception, the access to the restaurant, bar, conference facilities, disabled toilet and rooms 21,22 and 26 on the ground floor and rooms 38,39,40 on first floor do not require steps. To access bedrooms 26, 38,39, 40 requires a corridor with a gradient of
• To access rooms 38, 39 and 40 a platform lift must be taken. This requires the guest to manually open the door and hold down a switch in order to move the lift up or down

Public Areas - Hall, Stairs, Landing, Corridors etc

• There is only one platform lift in the hotel that takes to bedrooms 38-46. It has manual doors and requires holding down a switch to move the lift up and down.
• All bars, restaurant, public toilets and reception are on the ground level. Bedrooms 1-19 in the main house are on the first and second floor, accessible only by stairs. Bedrooms 21-37 are on various levels. Rooms 38-46 are on the first floor, and be accessed by stairs or lift.
• Floor coverings are carpet throughout, apart from the main bar and restaurant that is solid oak floors.
• A public telephone with seating close by is located in Pump House Yard next door to Reception.
• Due to the nature of the building some corridors are narrower than normal. Widths of Corridors are varying throughout the building.
• The widest Corridor is the Mews which is 2870mm wide.
• The narrowest corridor by the Ladies powder Room which is 990mm wide and the door in the corridor is 700mm.

Public Areas - Sitting room, lounges, lobbies etc

• Reception Entrance area has dimensions of 6m by 9m.
• The reception desk is accessed in this area by 3 steps with a handrail.
• The Entrance area is carpeted with contrasting colours on the walls.
• Natural and Artificial Lighting.
• Leather Sofas for seating are in place
• Some harder bucket chairs are also in place.
• A variety of brochures and magazines can be found in this area.
• Gents toilets are at the bottom of the steps, opposite the reception desk on the right.
• Ladies toilets are down the steps, around the corridor and past the main staircase on the right.
• Baby changing facilities can be found be entering the double glass doors in reception, following the Mews corridor (requires two steps up) to the end, through the single door and in the next corridor on the left.

Public WCs

• Gents toilets are located opposite the main reception desk.
• Ladies powder room is round the corridor from reception, past the main staircase, located on the right hand side.
• Disabled toilets that include baby changing facilities are located next to the Severn Suite. These are accessed via the carpeted Pump House Yard corridor, a Gradient of must be made.
• The disabled toilet are unisex and an emergency pull is available. In the event of power failure, an emergency light will be illuminated. The facility dimensions are 1450mm by 3300mm. The door width is 820mm.The floor is a tiled surface. The low basin has a thermostatic mixer tap. A standard height basin is also in situ. White grab rails and hinged support rails are mounted. Hand Dryer is level with the low basin.

Restaurant / Dining Room, Bar & Bar area, Take Away & Cafe

• The Main bar and Chez Maw Restaurant can be reached via the main reception by following the corridor from the main desk Or it can be accessed straight from the car park by entering though the entrance at the Patio.
• Adjacent to the main bar.
• Wide double doors that are permanently open during service provide access and the flooring is wooden oak and an even surface.
• Orders are taken in the bar; guests are shown to tables by the maitre d’ - table service is in operation throughout as standard
• Large windows overlooking the park provide natural light. Low level lighting is present during the evening.
• Tables and seating are moveable. Chairs are high backed, fabric covered with no arms.
• Menus are written in standard font size 12. Staff will certainly provide assistance where required in relaying the contents of the menu.
• Dishes are individually priced. Guests on a dinner inclusive package can choose freely from the menu selection. A full vegetarian menu is available.
• All special dietary requirements will be catered for. It is advised that customers inform the hotel of their special requirements in advance of arrival where possible.
• Ladies Powder Room is left out of the Restaurant up a small ramp with a handrail and is then 2nd door on the left. Gentlemen should continue around the corridor (carpeted) where toilets are situated opposite the reception desk on the right.

• Even hard wood flooring throughout.
• There is a mix of chairs with and without arms. A number of bar stools are placed around the bar. A foot rest bar circulates the bar.
• Orders should be placed at the bar. If table service is required by the guest, this is not problem on request.
• Bar prices are displayed in font size 12. Prices are also electronically displayed on the till. Staff will certainly verbally relay bar prices if required. Residents asking to charge food and drink to their room will be asked to sign the receipt. Room card will have to be shown in order to do this.
• Natural light is provided in daytime through large windows overlooking the parkland. Low level lighting in the evening.
• Wrought iron tables and seating (with backs no arms) are available on the patio for drinking outside. These are accessed directly exiting the main door from the main bar area.
• Glasses can not be taken further than the patio into the park.
• Smoking is not permitted on the patio- in the designated area only which can be directly accessed by following the car park left to the reception entrance, where the smoking area is sign posted down two steps (handrail is in place).
• Ladies toilets can be accessed from the main bar by following signs to the Reception. Up a slight carpeted ramp into a corridor, second door on the left.
• Gents toilets can be reached by following this corridor round to reception, where they are located opposite the reception desk on the right.
• Accessed from reception by taking the first door on the left on the corridor to main staircase and Main bar.
• Even carpeted surface.
• Tub chairs have arms.
• A small bar serves drinks
• Natural Daylight from large windows. Low level lighting in the evening.
• Main bar, restaurant and patio can be accessed through the double doors at the other end of this room. Flooring is still even, however surface changes from carpet to hard wood flooring.
• This room provides a route from reception to these areas with out steps or ramps having to be taken.
• Gents toilets are located out of the single door immediately on the right opposite the reception desk.
• Ladies require turning left, past the staircase and located the first door on the right. The corridor width changes to be more narrow here (990mm)


• A Laundry and dry cleaning service is available. Turn around times and prices lists can be found in the Guest Information Pack or speak to a receptionist for further help and advice.


• No Shop is available

Treatment room/s

• No Treatment Rooms are available

Leisure Facilities

• No Leisure Facility is available

Outdoor Facilities

• No Outdoor facility is available

Conference & Meeting Rooms, Banqueting

• Located at the top of the Mews Corridor.
• From the reception desk, Mews Corridor can be reached by the steps directly facing the desk and entering the double doors on the left. The Severn Suite is located at the end of the corridor, past the staircase, through the single door at the end and is on the left. Toilets and cloakroom are located on the right.
• For guests who are unable to use steps- from the Reception desk, turn left though the single door, straight along the corridor (gradient 11%). Turn left at the end, through the single door. Severn suite is on the left, toilets and cloakroom located to the right.
• Lighting is artificial and is dependent on request of the Organiser.
• Room surface is flat and carpeted.

Clubs & Entertainment

• No clubs or entertainment available.

Bedrooms & Sleeping Areas

• There is one bedroom suitable for wheelchair users- Room 38:

The room is on the first floor and is accessed via a lift. The doors in the lift are not automatic and assistance is likely to be required.
• Divan beds can be made as twin beds or as one queen sized bed.
• Bed side tables, desk, and chairs and built in wardrobe are in place. Most furniture can be moved on request
• The flooring is short piled carpet.
• Window coverings are by Roman blinds.
• Fire Procedures are placed on the back of the door in plain sized 14 text.
• Aswell as a fire bell, a flashing beacon is in this bedroom for guests who are hard of hearing. Both are activated with the fire alarms.
• Room service is available 24 hours a day
• Flat screen Television with remote control and teletext.
• Lighting levels are controllable and bedside reading lamps are in place.
• The room is non smoking
• Doors are 800mm wide.
• Staff Assistance and familiarisation tours can be available upon request.
• Water and bowls can be provided for assisting dogs.
• Any allergies or special requirements for bedding/linen should be advised to the hotel prior to arrival.
• All other bedrooms and sleeping areas vary in size and design throughout. All the rooms:
• Have ensuite facilities
• Tea/Coffee Making Facilities
• Television with digital channels available (including radio)
• Radio Alarm Clocks
• Bedside lighting
• Fire Procedures on the back of door
• Spy Holes and secondary locking
• Six Bedrooms 21-26 have no natural day light or windows to the outside- Air conditioning is provided in these bedrooms
• Some Rooms have zip and link divan beds and so can be twin beds or one queen bed.
• Bedrooms in the Severn Suite Rooms block have duvets and sheets, Rooms 38-46
• Bedrooms in the remainder of hotel have sheets, blankets and bedspreads.
• Carpet is the floor covering throughout the bedrooms. Colours and piles vary.
• Fire Bells are located in every bedroom, and are activated with the fire alarms.

Bathroom, Shower-room & WC [Ensuite or Shared]

• The Private Ensuite Bathroom for Room 38 (Wheelchair users) is 2350mm by 2450mm and is equipped with:
• Shower only- no bath. In the shower a wall mounted folding seat is in place.
• The shower tray is low level surface mounted with small ramps, integrated for easy wheel chair access.
• White grab rails and hinged support rails are mounted around the cistern and in the shower.
• Half panel shower doors and a shower curtain
• A High toilet pan.
• Two basins are in place, one with thermostatic mixer tap.
• Tiled flooring
• Single leaf 800mm width door
• All other private ensuite bathrooms are:
• Varied in size
• Flooring is either laminate or tiled
• Some bathrooms are shower only
• The remainder provide both bath and shower
• Shampoo, shower Gel, soaps are provided
• Shaver lights in all bathrooms.

Self-Catering Kitchen

• No Self-Catering available

Caravans, Holiday Homes & Twin Units

• No Caravans

Grounds and Gardens

• The Garden can be viewed from the Patio (see Restaurant and Bar areas), which is a flat tarmac surface.
• To reach other areas of the garden, a number of steps must be taken. At the bottom of two sets of steps, a wide footpath leads to the Public Park and riverside.

Additional Information

• Assistance can be provided at any point during your stay by contacting Reception
• We would kindly ask guests to advise us of any special requirements prior to arrival. Highlighting any disability, mobility requirements or special assistance prior to arrival, allows us allocate the correct room type and ensure the appropriate assistance is provided in the case of an emergency.
• Fire Evacuation Procedures are located on the back of bedroom doors. The Assembly point is at the top of the Car Park.
• A Ski Pad is available close to room 38 to assist in the evacuation of guests with mobility difficulties.

Bell testing takes place every Monday at 11am.
• Regular Staff Training regarding Fire Evacuation takes place that includes Disability Awareness
• Smoking is not permitted inside the building. All bedrooms are non-smoking. Smoking externally is only permitted in the dedicated area which is situated next to the Reception Entrance.
• WIFI is Free of charge to guests and is available throughout the building.
• Mobile telephone networks are less available in some areas of the hotel depending on provider.
• Bedrooms are accessed with a traditional key and not electronic key card. Secondary locking and spy holes are in place.
• Interconnecting bedrooms are available for families and carers.
• The storing of medication and special foods that require refrigeration can be requested at Reception
• Type Talk Calls are accepted.
• Please contact the Hotel for information about Local Carers and Accessible Taxi Providers.
• List of Equipment Hire Companies can be provided on request.
• Signage through the hotel is varied, but all colour contrasting and as a rule wording is not raised.

Address: The Best Western Valley Hotel
Buildwas Road

Telephone: 01952 432247

Fax: 01952 432308



Hours of operation: 24 hours
Closed between December 24th-Janruary 2nd.
Reception is manned between 7am and 9pm.

Emergency number: Internally Guests can contact 0 for reception 24 hours a day.
Emergency Telephone numbers for external are listed in the bedroom Guest Directory.

Local accessible taxi numbers: 01952 501050

Future Plans

• Planned alterations to the Main Entrance and Reception Area would include a lift to the first floor, a ramped entrance, lift to the toilets and Public areas. Entering the hotel via this route would no longer include steps- End 2020/Early 2021.

• The hotel always considers guest feedback in making future plans, and welcomes useful comments from customers.

Contact Telephone and Email Address

We welcome your feedback to help us continually improve if you have any comments please phone 01952432247 or email

Created: 26 May 2009

Updated: November 2018

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