"If you want 100% attention to detail, excellent food, staff who go above and beyond and a beautiful venue surrounded by gorgeous views then the Best Western Valley Hotel is simply perfect. We had the best day ever! The staff were so patient and helpful helping us to plan. I never realised how much they get involved to make sure everything is perfect on the day. I felt clueless when I started planning but the lovely Lisa & Emily made it all so much easier and encouraged us to keep in touch regularly and responded to any queries quickly. It made the build up to the day less stressful because I had complete faith in them to make our day exactly how we wanted it. From the minute I checked in the night before I was treated like a princess! On the day all the staff were amazing and many of our guests were overwhelmed by the service and friendliness of the staff. I lost count how how many times I was told how great the staff were and how much they enjoyed the food. Lots of guests told us it was the best wedding that they've ever been to and that's thanks to the excellent food, friendly and helpful staff and gorgeous surroundings. I can't find one fault at all and would definitely recommend them. Nothing is too much trouble for them and we are extremely lucky that we picked such a perfect venue".
Gemma & Stuart Sprague
"Our wedding couldn't have been more perfect. We married with the wedding package in November 2013. It was excellent and had everything other than a few trimmings we needed to have a special day. From the planning stage through to the ceremony and reception the staff at the Valley Hotel went out of their way to ensure we had the day we wanted. Communication and replies were swift and polite. Every query was met with an answer from obliging staff. On the big day itself Emily ensured that everything went smoothly and was an excellent toastmaster. The staff were efficient and very obliging during the reception and a lot of our guests said it was the best wedding meal they ever had. We were amazed at how quickly the room was turned round into the restaurant again although we never felt rushed. The evening buffet was everything we hoped for. Top class food and an excellent disco that played the kind of music we wanted ensured everyone enjoyed themselves. The bridal suite was clean and the decor excellent and the breakfast the following morning was delicious. All in all if you are looking for a wedding venue we would highly recommend the Valley Hotel especially if you use the Wedding package".
"May we thank you all for such a superb service and food yesterday at Daniel & Jennifer's wedding. Waiters / waitresses were excellent, with special thanks to Emily who was so professional and a true delight. So a huge thank you to The Valley Hotel".
Mr and Mrs Jenkins
"Thank you so much for making our wedding day so special and perfect. We really did have an amazing day at the hotel. All the staff were so helpful and the food was superb. A special thanks to you Emily, you managed to keep us so calm and relaxed throughout the day and nothing was too much trouble".
Jennifer and Dan
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"The conference facilities, food and accommodation exceeded our expectations and along with the superb location contributed to the success of the event, I would like to thank the team for their patience wit our various requests throughout the day"
Driver and Vehicle Standards Agency
"Excellent venue, organisation of the event, and communication. All of our needs and expectations were met, indeed exceeded. Thank you - we will use the venue again."
"I would like to say a big thank you to all the hotel staff who helped make our Away Day yesterday a sucsess. Sally and Yourself were extremely helpful when it came to dealing with our requests and the food was of a high standard and enjoyed by all."
"Would just like to say thank you to the team for an excellent lunch yesterday. The food was wonderful – everyone has said how much they enjoyed it, and all of the hotel staff were excellent. Would you please pass our thanks to everyone!"
Jaclyn - PA to Director of Business & Investment
"The Best Western Valley Hotel has been used by the Environment Agency and Hydro-Logic for training courses since 1998. The Severn Suite that is used for the indoor training is an excellent facility, particularly since its recent renovation, and is much larger than we have been provided by other hotels elsewhere in the vicinity. This is important since there is a large amount of display and demonstration equipment used on the courses. Also, it is possible to conduct practical work and group activities within the room. In addition, the Valley Hotel has an excellent restaurant, a very relaxing atmosphere and comfortable bedrooms. However, most importantly it has owners, management and staff who genuinely care about the well being of their guests. Hydro-Logic have not found any other hotel where they have undertaken training that provides such an excellent, caring service as the Valley Hotel."
“Thank you for all your help and support in making our event successful, we will use your venue again”.
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The welcome, preparation and care given is second to none. Surroundings relaxing, food fabulous would highly recommend the restaurant and hotel. We will be back.
"I must compliment you on the quality of your restaurants evening food. Normally we stay in 4 star hotels and your food matches, if not exceeds 4 star hotels we have visited in the past. Another asset to your hotel are your staff, they made us feel extremely welcome and couldn't do enough to make our stay a pleasant experience."
“We enjoyed a family birthday meal on a Saturday night, the staff were all welcoming, pleasant and efficient, the atmosphere nice and the layout of bar / dining areas are all good. All four starters and mains were of excellent standard, all meats cooked to perfection for our choice, and not a scrap left on any plate! One of the best experiences we've had for a long time. This restaurant is highly recommended”.
“All the food was absolutely delicious, and I savoured every mouthful. The Waiting staff are all very professional and equally friendly, and the atmosphere in the restaurant was just right.
Thank you for a beautiful meal”.
“Very relaxed atmosphere while waiting in the bar to be seated, we were brought menus to view and nibbles while we were waiting. The food was gorgeous, well presented and a nice range of choice, not too much. We Will definitely go again”.
"Just a quick note to say many thanks for yesterday. The service we received was first class, it was fine dining all the way!! We all loved the location and everyone commented on how much they enjoyed they enjoyed the stay!
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"I would just like to say a HUGE THANK YOU to everyone who assisted me with my meals during our stay last weekend. The food was superb and an especially big thank you for the last minute rustling up of the 'fish cakes' and melon during the evening buffet. The whole weekend was excellent and our whole family enjoyed every minute of the stay so thanks to ALL the staff who were very warm, welcoming and courteous."
"I just wanted to express my thanks to all the staff who helped make yesterday run so smoothly. The food was lovely and everyone was so very kind and thoughtful. I am so pleased that we chose to hold the funeral at your hotel".
"The party was fantastic, thank you! Everyone has commented on the quality of the food, and more-over the excellent organisation and efficiency with which we were served; please pass on our thanks to everyone."
"Sandra and I would like to thank you for the memorable evening we enjoyed at The Valley Hotel on Friday evening. Your pre-event attention to detail was exceptional, Sally orchestrated the evening beautifully, the meal was praised by everyone, and service we received from the staff who waited on us was outstanding."
Mr and Mrs Baker
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"Thank you so much to all the staff and management, we had such a fantastic time. The service was superb, second to none".
Camera Club members
"Hi Lisa, many thanks for looking after our Swedish group. All of us were very happy with our stay, we were made to feel very welcome and all the staff were so friendly and nice. Everyone commented on the rooms being of a good standard and we were especially pleased with the food, so compliments to the chef. We would like to send our warmest and sincere thanks to you and everyone else involved."
"Thank you for all the arrangements you but in place for our group visit, they were really outstanding from the moment we arrived right through to our departure. The porterage was superb, cuisine, staff service, ambience, I could go on and on....We all enjoyed our stay at The Valley Hotel in its beautiful surroundings so don't be surprised to see is return back in the future. Our clubs annual outing was a huge success and the hotel played a major part in this, Once again, very many thanks for everything".
"After a short break as part of a group, me and my husband would like you to know how impressed both my husband and myself were. The overall cleanliness was superb, not a speck of dust or dirt in sight. Also we found all the staff we encountered to be polite, friendly and very helpful. We al had a very enjoyable stay and we wanted to say 'Congratulations' on a well run hotel."
Mrs Eileen Push
"I would like on behalf of all of us who visited your hotel over the last three nights say a heartfelt 'Thank you' to Lee who was the most charming and professional young man towards all of our group. Especially as he is young and we are _ _ _, as well as all the staff. The menus provided were excellent, if there was to be one complaint it would be that there was almost too much food. The general feeling of the group was we will all be returning next year. Thank you."
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